Help centre
Answers about our treatments, booking, direct billing, preparing for your visit, and getting to our Mississauga clinic. Can’t find what you need? Call us — we’re happy to help.
Physiotherapy is a regulated health profession focused on how you move. Your physiotherapist assesses joints, muscles, nerves and movement patterns, then builds a plan of hands-on treatment and exercise designed around your goals — to reduce pain, restore function and help you understand your own recovery.
Village Physiotherapy & Rehabilitation Centre offers physiotherapy and registered massage therapy. Acupuncture, chiropractic care and naturopathic medicine are being added to the clinic — send a request or call us and we will let you know as soon as appointments open for those services.
We invite you to contact our knowledgeable administrative team, who can help answer your questions. If they do not have the answers, they will connect with an experienced practitioner so you can feel confident about your care before booking. We welcome the opportunity to properly assess your condition to determine the best way to help you get better.
Yes. Our physiotherapists are registered with the College of Physiotherapists of Ontario, and our massage therapists are registered with the College of Massage Therapists of Ontario. You can verify a practitioner’s status through the relevant college’s public register.
Yes — that is the point of our connected care plan. Your providers coordinate so treatments complement each other rather than duplicate, with one assessment, one plan and one set of goals.
Yes. We support motor vehicle accident and WSIB claims and can guide you through the required paperwork. Please let reception know when you book so we can help you prepare.
No referral is required to see a physiotherapist, massage therapist, or (once available) an acupuncture provider, chiropractor or naturopathic doctor in Ontario. Some extended health plans do ask for a physician’s referral before reimbursing treatment costs, so it is worth checking your policy.
You can call us at 905-276-0015 or use the online booking request form. We reply during clinic hours and will confirm your appointment time with you directly.
We do our best to see patients promptly. Contact us with your preferred days and times and we will find the earliest suitable appointment with the right practitioner for your needs.
Session length depends on the service and your needs — massage therapy sessions are commonly 30, 45 or 60 minutes. The number of visits depends on your condition, goals and how your body responds. Your practitioner will discuss an estimated plan after your assessment and adjust it as you progress.
At your initial visit, your practitioner will conduct an interview and a thorough physical assessment, followed by initial treatment where appropriate. This may include education about your condition, hands-on treatment, and a starting home program. Please arrive about 15 minutes early to complete intake forms.
Please give us as much notice as possible if you need to change or cancel your appointment, so we can offer the time to another patient. Contact the clinic directly for our current cancellation policy details.
Comfortable clothing that allows access to the area being assessed. Shorts or a tank top are often helpful for physiotherapy, and loose clothing is suitable for massage therapy.
Bring any test reports or medical documentation relevant to your condition, a list of current medications, and your extended health benefits card if you have one. If your condition relates to footwear, a bag, or your workstation, you may wish to bring those items or photos so your practitioner can review them.
No. Most patients do not require any imaging. Your practitioner will perform a full examination and only recommend imaging if it is needed. If you already have imaging or reports, bring the results with you to your first appointment.
Only the area being treated is undraped, and you remain covered by sheets throughout. You choose what you are comfortable with, and treatment always stays within a pressure you consent to.
If you have extended health benefits, or have been injured in a motor vehicle accident, your treatment may be covered. Coverage and eligibility depend on your individual plan — check the details in your benefits booklet or with your Human Resources department.
We offer direct billing to participating insurance providers. Coverage and eligibility depend on your individual plan. Please contact your insurer or our clinic if you have questions about your benefits.
Village Physiotherapy does not provide OHIP-funded physiotherapy. In Ontario, OHIP physiotherapy is available to specific groups (such as patients under 19 or over 65, or those with a related overnight hospital stay) at designated OHIP-funded clinics. We are a private clinic; please contact us if you are unsure whether your benefits apply.
We are at Unit 103 – 57 Village Centre Place, Mississauga, ON L4Z 1V9, in the heart of Mississauga near Square One and the City Centre Transit Terminal.
We are a ground-floor clinic with wide doorways inside and an accessible washroom. Please note there are a few steps to the entrance — if you use a wheelchair, scooter or mobility aid, or need any assistance, call ahead and we will gladly help you access the clinic.
Yes — there is free on-site parking, with accessible spaces close to the entrance.
Yes. MiWay routes serve Village Centre Place, minutes from Square One and the City Centre Transit Terminal.
Monday – Friday: 9:00 AM – 7:00 PM. Saturday: 8:00 AM – 3:30 PM. Sunday: Closed.
For the majority of conditions, yes. Recovery depends on an accurate assessment, a plan that fits your life, and consistent follow-through with your home program. Your practitioner will set realistic expectations and measure progress with you as you go.
Treatment should not be painful beyond what you and your practitioner agree to. With massage therapy, you choose the pressure and can ask for adjustments at any time. With physiotherapy, some techniques may cause brief discomfort, but your practitioner will always work within your tolerance.
Be specific about your goals and what aggravates or eases your symptoms, follow your home program between visits, and tell your practitioner what is and is not changing. Progress is often built between appointments as much as during them.
Yes. Combining services is common and often helpful. Because our practitioners share one care plan, treatments complement each other rather than overlap.
We see a wide range of patients for mobility, balance, recovery and wellness goals. If you are unsure whether a particular service is right for you or your child, contact us and we will point you in the right direction.
