Introduction
Village Physiotherapy & Rehabilitation Centre (“we,” “our,” “us”) is a multidisciplinary physiotherapy and rehabilitation clinic located at Unit 103 – 57 Village Centre Place, Mississauga, ON L4Z 1V9. We are committed to protecting the privacy of the personal information you share with us through this website.
This Privacy Policy explains what information our website collects through its booking-request and contact forms, why we collect it, and the choices available to you. It is intended to align with Canadian privacy principles, including those set out in the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s health information laws.
This policy applies to information collected through this website only. Information collected in person at the clinic — such as your clinical health record — is governed by the consent forms you complete during your visits and by applicable health privacy laws. Please ask our reception team about those practices.
Information we collect
Information you submit through our forms
When you use our online booking request form or contact form, you may choose to provide:
- Your name, email address and phone number
- The treatment or service you are interested in
- Your preferred practitioner, date and time
- Your insurance provider (optional)
- A short message describing your symptoms or question
We ask that you not include sensitive medical details in these forms. The forms are reviewed by our reception team to help schedule and prepare for your visit, and are not a substitute for a clinical assessment.
Information collected automatically
Like most websites, our site may automatically collect basic technical information when you visit, such as your browser type, approximate region, and the pages you view. This helps us understand how the site is used and keep it working.
How we use your information
We use the information you submit through our forms to:
- Respond to your booking request or enquiry and confirm an appointment time
- Prepare for your visit and direct you to the right practitioner
- Communicate with you about your appointment and our services
- Operate, maintain and improve this website
- Meet our legal, regulatory and professional-college obligations
We do not use the information submitted through these forms to market to you unless you ask us to, and we do not sell your personal information.
When information may be shared
We only share the information you submit through our forms where it is necessary to provide our services or where we are required to by law. This may include:
- With our practitioners and administrative staff who are involved in scheduling or preparing your care
- With your insurance provider, where you have requested direct billing and authorized the disclosure
- With service providers that help us operate this website and its booking system, under appropriate confidentiality expectations
- Where required by law, court order, or the rules of our regulatory colleges
Protecting your information
We take reasonable steps to protect the personal information you submit through this website against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How long we keep information
We retain the information you submit through our forms only for as long as needed to respond to your request and for any period required by law, regulation, or our professional-college obligations.
Your choices and rights
You have the right to ask what personal information we hold about you, to request corrections if it is inaccurate, and to ask questions about how it is used. You may also choose not to provide information through our forms — you can always call us instead at 905-276-0015.
To exercise any of these rights, or to withdraw consent you have given, please contact us using the details below. We will respond within a reasonable timeframe.
Children's privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children through our forms. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.
Contact us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Village Physiotherapy & Rehabilitation Centre
Unit 103 – 57 Village Centre Place, Mississauga, ON L4Z 1V9